Refund policy

Refund & Return Police want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return within 30 days of delivery, subject to the conditions below.

1. Eligibility for Returns

To be eligible for a return:

The return request must be made within 30 days of delivery.
The product must be unused, unopened, and in its original packaging.
The original box, packaging, and accessories must be included.
Proof of purchase or order number is required.

For hygiene and safety reasons, opened or used perfumes/fragrances cannot be returned unless the item was received damaged, defective, or incorrect.

2. Non-Returnable Items

The following items are generally not eligible for return:

Opened or used perfumes
Products without their original packaging
Items damaged after delivery due to customer handling
Gift cards
Final-sale or clearance items, where clearly identified

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

Your order number
Photos of the product
Photos of the shipping box and packaging
A short description of the issue

If the issue is confirmed, we may provide a replacement or full refund, including applicable return shipping costs.

4. How to Request a Return

To request a return, contact us at:

Email: [your customer service email]

Please include your order number and the reason for your return.

Do not send products back without receiving return instructions from us first.

5. Return Shipping

For change-of-mind returns, the customer is responsible for the return shipping cost.

If the item is damaged, defective, or incorrectly shipped, we will cover the reasonable return shipping cost after the claim is approved.

6. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after we process it. The actual time may also depend on your bank or payment provider.

7. Exchanges

We may offer exchanges for damaged, defective, or incorrectly shipped products, subject to product availability.

For a different fragrance or product due to personal preference, please contact our customer service team before returning your order.

8. Late Returns

Returns requested after 30 days from delivery may not be accepted unless required by applicable law.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation and may need to be handled through our return process.